What you see as a delegate in Teams Phone

When you are assigned as a delegate for a coworker, their ID will appear on the top bar when you access the Calls menu. To view their information, simply click on their ID.

Screenshot MS Teams Phone clicking on your delegator in Calls menu

Actions you can perform as a delegate

Handle calls – Answer and make calls on behalf of the assigned person. Joining active calls may depend on specific settings and permissions.
Receive calls – Accept incoming calls directed to the assigned person.
Manage call forwarding – Configure call forwarding settings for the assigned person.
View call history – Access and manage the call history for the assigned person.

Actions you cannot perform as a delegate

Adjust voicemail settings – Modify voicemail settings for the assigned person.
Access voicemail – Listen to voicemail messages of the assigned person.

Receiving calls as a delegate

When a call comes in for the assigned person, a notification box will appear, along with a telephone icon next to their name.

Note: Be cautious when answering calls as a delegate if the assigned person is in the office and working, as you might not need to answer their calls.

Screenshot MS Teams Phone when you receive a call as a delegate for a person

Managing the assigned person’s call forwarding settings

Click the ellipses (•••) next to your profile picture at the top-right of the Teams app.
Select Settings.
Choose Calls from the left menu.
Ensure you click on the assigned person’s ID to access their account.
Under Call handling and forwarding, navigate through the menu options and make any necessary changes.

MS Teams Phone - What you see as a delegate

What you see as a delegate in Teams Phone

Actions you can perform as a delegate

Actions you cannot perform as a delegate

Receiving calls as a delegate

Managing the assigned person’s call forwarding settings