Eastern Connecticut State University will now offer Zoom licenses for faculty and staff who wish to use the platform. If you previously signed up for Zoom using your Eastern email address, you will be prompted to either merge it into the Eastern institutional Zoom account or update your personal account with a different email address.

This guide outlines the consolidation process.

Key Benefits of the ECSU Zoom Account

What information transfers?

Migrates automatically:

• Scheduled meetings and links
• Personal Meeting ID
• Most personal Zoom settings
• Cloud recordings
• Meeting templates

Does not migrate:

• Polling data and reports
• Meeting registration reports
• Note: Export any data you need before your account is consolidated.

To log into Eastern's Zoom instance:

• Access ECSU Zoom at https://easternct-edu.zoom.us/
• Sign in using Single Sign-On with your ECSU username and password
• Devices logged in with your old account will be signed out automatically

Consolidating Your Account

1. Sign in with your ECSU email.
2. You will be prompted to join ECSU’s managed account or update your email.
3. Accept the prompt to complete consolidation at https://easternct-edu.zoom.us/.

Tips:

• If you get an error, first log in at https://zoom.us to authorize the account migration.
• Zoom desktop users may need to log out of the old account and log back in via ECSU SSO.

Refund Process for Existing Licenses

If you have a paid Zoom license associated with your Eastern email, you will be prompted to request a refund during the consolidation process. Once the refund request is submitted, a confirmation page will appear, and you will receive an email when the refund process is complete. (Zoom Support)

Troubleshooting

Still logged into old account:

• Sign out of the desktop app and log back in at https://easternct-edu.zoom.us/.

Login error:

• Log in at https://zoom.us first to authorize the migration, then retry the link to Eastern's Zoom portal above.

Resources

• Zoom Video Tutorials: https://support.zoom.us/hc/en-us/articles/206618765-Zoom-Video-Tutorials

• Zoom Password Reset: https://zoom.us/forgot_password

If you need further assistance or have additional questions, please contact the DTS Help Desk at helpdesk@easternct.edu.