For general information and to request access to remote control labs see Article 625 VPN and Citrix Access
Downloading and Installing Citrix Workspace
Choose the link below corresponding to your operating system to download the Citrix Workspace application.
All other platforms
My lab pool icon is not showing up in the Citrix Workspace application.
Your lab pools are only available during specific times designated by your instructor. If the icon is still not visible during your designated lab access time, click your name in the top-right corner of Citrix Workspace and choose “Refresh Apps” as shown below.
I am receiving an error when clicking on my lab icon.
If you are receiving any of the errors shown below, then there are no more available computers in the designated lab pool. Currently, each lab pool consists of only the remote-only, social-distancing computers (no keyboard/mouse) for a given room.
I am receiving an error stating "The connection failed unknown client 0" when clicking on my lab icon.
Follow the instructions at the article linked below to reset your Citrix Workspace client.
Link: Resetting Citrix Workspace
For all other issues, please contact Andrew Johnson by email or Teams at: email@example.com