Eastern Connecticut State University Knowledgebase
Calls
MS Teams Phone - Making calls from a computer
This article is designed to help you navigate and utilize the various features of Microsoft Teams Phone, ensuring you can make the most of this powerful communication tool. Whether making calls, joining meetings, or managing contacts, our step-by-step instructions will guide you through each...
rating 20 Sep, 2025
MS Teams Phone - What you see as a delegate from a computer
What you see as a delegate in Teams Phone When you are assigned as a delegate for a coworker, their ID will appear on the top bar when you access the Calls menu. To view their information, simply click on their ID. Actions you can perform as a delegate Handle calls – Answer and make calls...
rating 20 Sep, 2025
MS Teams Phone - Adding a delegate from a computer
Assign colleagues as delegates to manage your incoming calls. Delegates can answer, make, and redirect calls on your behalf, ensuring that important communications are handled even when you are unavailable. Adding a delegate To delegate phone calls: Click the ellipses (•••) next to your...
rating 20 Sep, 2025
MS Teams Phone - Conferencing calls from a computer
Microsoft Teams Phone allows you to bring multiple people into the same call easily, whether you’re already on an active call or starting a conference call from the beginning. Start a conference call from the beginning Click the Calls icon on the left side of the application. In the dial pad,...
rating 20 Sep, 2025
MS Teams Phone - Transferring calls from a computer
Transferring a call on Microsoft Teams Phone ensures the caller reaches the most appropriate person for their needs, enhancing efficiency and customer service. When you answer a call and determine that someone else can better assist the caller, you can transfer the call in two ways. You can...
rating 20 Sep, 2025
MS Teams Phone - Putting a caller on hold from a computer
Putting someone on hold is useful in various situations, such as: Needing to consult with a colleague or supervisor before providing an answer. Gathering additional information or documentation to assist the caller. Handling multiple calls at once and needing to temporarily pause one...
rating 20 Sep, 2025
MS Teams Phone - Setting up call forwarding and choosing a ringtone from a computer
Call Forwarding in Microsoft Teams Phone is a useful feature that ensures you never miss an important call, even when you’re away from your primary device or unable to answer. It allows you to redirect incoming calls to another number, such as your mobile phone or a colleague’s line. This...
rating 20 Sep, 2025
Calling an external phone from a Teams meeting on a computer
This article offers instructions to adding a landline or cell phone (audio only) to an existing MS Teams meeting. This solution might be useful when a individual has issues with their audio when participating in a virtual meeting. Start the video/screenshare call. Click the Peoples...
rating 20 Sep, 2025
MS Teams Phone - Transferring Calls from the MP56 & MP58 handsets
Transferring Calls You can transfer a call to another party using the blind transfer or consultative transfer method. Transfer Now (Performing a Blind Transfer) Consult First (Performing a Consultative Transfer) Transfer Now (Performing a Blind Transfer) You can transfer calls to other...
rating 6 Oct, 2025