This article is designed to help you navigate and utilize the various features of Microsoft Teams Phone, ensuring you can make the most of this powerful communication tool. Whether making calls, joining meetings, or managing contacts, our step-by-step instructions will guide you through each...

What you see as a delegate in Teams Phone When you are assigned as a delegate for a coworker, their ID will appear on the top bar when you access the Calls menu. To view their information, simply click on their ID. Actions you can perform as a delegate Handle calls – Answer and make calls...

Assign colleagues as delegates to manage your incoming calls. Delegates can answer, make, and redirect calls on your behalf, ensuring that important communications are handled even when you are unavailable. Adding a delegate To delegate phone calls: Click the ellipses (•••) next to your...

Microsoft Teams Phone allows you to bring multiple people into the same call easily, whether you’re already on an active call or starting a conference call from the beginning. Start a conference call from the beginning Click the Calls icon on the left side of the application. In the dial pad,...

Transferring a call on Microsoft Teams Phone ensures the caller reaches the most appropriate person for their needs, enhancing efficiency and customer service. When you answer a call and determine that someone else can better assist the caller, you can transfer the call in two ways. You can...

Putting someone on hold is useful in various situations, such as: Needing to consult with a colleague or supervisor before providing an answer. Gathering additional information or documentation to assist the caller. Handling multiple calls at once and needing to temporarily pause one...

Call Forwarding in Microsoft Teams Phone is a useful feature that ensures you never miss an important call, even when you’re away from your primary device or unable to answer. It allows you to redirect incoming calls to another number, such as your mobile phone or a colleague’s line. This...