Eastern Connecticut State University Knowledgebase
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Help Desk
Blackboard Accounts
Blackboard accounts are used to access ECSU's online course management system. IMPORTANT NOTE: If you've had your password reset by ITS, you may be able to access email with the default password they give you, but it will not work in Blackboard until you reset your password to only something you...
rating 17 Sep, 2021
Blackboard Issues
Blackboard Issues Some people are experiencing an issue with Blackboard mail and other features of Blackboard. These problems are typically related to the Java plugin. Java is specific to individual machines and may or may not be installed on your machine. Can't Log In: Your Blackboard...
rating 11 Oct, 2019
Eastern Alert (Emergency Notification)
The Connecticut State Colleges and Universities Board of Regents has purchased an emergency notification system which utilizes an off-site service called Everbridge to provide quick distribution of time-sensitive emergency messages to multiple devices selected by the subscriber (i.e. text...
rating 23 May, 2024
General Help Desk and Desktop Support Services Information
General Help Desk and Desktop Support Services Information The goal of the Help Desk is to provide faculty and staff with timely, effective support for desktop computer hardware and software. We offer assistance with office PCs, monitors, printers, and other peripheral equipment. Resident...
rating 10 Jun, 2021
Incident Handling: An Orderly Response to Unexpected Events
Incident Handling: An Orderly Response to Unexpected Events
rating 8 Feb, 2018
Logging into SelfService (eWeb)
Access Self Service (eWeb) by first logging into Office 365. If you are getting an error login into eWeb go to article 688: Troubleshooting eWeb - Self-Service, https://easternct.makekb.com/entry/688/ Accessing from the O365 portal page: Access SelfService (eWeb) through the Office 365 portal...
rating 16 Jul, 2024
Online Help Desk Request
Online Help Desk Request Online Help Desk requests can be made at https://myeasternct.sharepoint.com/sites/HelpDesk
rating 1 Dec, 2020
Printing Transcripts Banner
Printing Transcripts Banner
rating 30 Nov, 2022
Remote Desktop Access
The following will allow you to gain access to your desktop computer from home via the VPN. IMPORTANT: The VPN server will auto disconnect you after either 30 minutes of inactivity, or one hour of connect time. If you still have work to do, you may browse back to the VPN server and sign back in...
rating 7 Dec, 2022
Residential Computer Fact Sheet
Eastern Connecticut State University Residential Computing Fact Sheet The ECSU residential computer network, better known as Resnet, provides network connectivity for all residential students. Resnet is designed to be as reliable as is possible in providing learning services plus office and...
rating 30 Sep, 2019

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