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Help Desk
General Help Desk and Desktop Support Services Information
General Help Desk and Desktop Support Services Information The goal of the Help Desk is to provide faculty and staff with timely, effective support for desktop computer hardware and software. We offer assistance with office PCs, monitors, printers, and other peripheral equipment. Resident...
rating 28 Feb, 2018
Student Technology Accounts (Email, Computer Lab, Blackboard)
IMPORTANT NOTE: Computer accounts are not to be shared with other users; when evidence of account sharing is found, all parties involved will be considered to be in violation of this policy. Please review Article 223: ECSU Policy on Computer Use All Eastern students have a Technology account...
rating 30 Apr, 2018
Remote Desktop Access
The following will allow you to gain access to your desktop computer from home via the VPN. IMPORTANT: The VPN server will auto disconnect you after either ten minutes of inactivity, or one hour of connect time. If you still have work to do, you may browse back to the VPN server and sign back in...
rating 18 Apr, 2018
Logging into SelfService (eWeb)
Access Self Service (eWeb) by first logging into the Office 365. You no longer need your Eastern ID and PIN. Accessing from the O365 portal page: Access SelfService (eWeb) through the Office 365 portal at http://portal.office.com/myapps If you are prompted to sign in, use your Eastern email...
rating 12 Sep, 2018
Changing Your Banner Password
The following PDF includes instructions for changing a Banner Password: Changing Your Banner Password (PDF)
rating 09 Mar, 2015
Online Help Desk Request
Online Help Desk Request The Information Technology Services Department now offers web-based access to our ITS Help Desk work order system for faculty and staff. This new service is available 24/7 from computers within our campus network. Now you can enter new requests and check on the status of...
rating 24 Jul, 2015
Blackboard Issues
Blackboard Issues Some people are experiencing an issue with Blackboard mail and other features of Blackboard . These problems are typically related to the Java plugin. Java is specific to individual machines and may or may not be installed on your machine. Can't Log In: Your Blackboard...
rating 02 Oct, 2015
Java Issues with Blackboard
Java Issues Blackboard If you ever see any kind of Security Warning pop-up messages or Java Prompts in Blackboard you should click Always Run or Always Trust to avoid seeing them in the future.
rating 20 Feb, 2015
Printing Transcripts Banner 7.2
Printing Transcripts Banner 7.2
rating 20 Feb, 2015
Residential Computer Fact Sheet
Eastern Connecticut State University Residential Computing Fact Sheet The ECSU residential computer network, better known as Resnet, provides network connectivity for all residential students. Resnet is designed to be as reliable as is possible in providing learning services plus office and...
rating 20 Feb, 2015

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83 Windham Street, Willimantic, Connecticut 06226 USA
Phone: (860) 465-5528 | Fax: (860) 465-4675
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