Eastern Connecticut State University Knowledgebase

General Help Desk and Desktop Support Services Information

Article ID: 191
Last updated: 01 Oct, 2019

General Help Desk and Desktop Support Services Information

The goal of the Help Desk is to provide faculty and staff with timely, effective support for desktop computer hardware and software.  We offer assistance with office PCs, monitors, printers, and other peripheral equipment.  Resident students who have questions related to the use of personally-owned computers on our campus network (ResNet) are also encouraged to contact the Help Desk.

Help Desk staff can be reached at 860-465-4346 (465-4346) during regular business hours or via email at helpdesk@easternct.edu.  

  • The Help Desk is staffed from 8:00 a.m. to 5:00 p.m. Monday through Friday, except on holidays.  
  • Limited support is available on most Saturdays by calling 860-465-4688.

When you call or email the Help Desk, please have detailed information available, including your location and phone number, a description of the problem or request, and the model and type of equipment.

Services Offered:

  • Hardware installation
  • Operating system installation or upgrade
  • Application software installation and support
  • Hardware and software troubleshooting
  • Configuration of print and file services
  • Assistance with email services
  • ResNet support services (students)

Help Desk staff provide first-level support by phone.  If the problem or request requires an on-site visit, one of our desktop or ResNet support staff will make arrangements to meet the caller at their location.  Hema Nathan (860-465-5731) is the Help Desk supervisor.   Kevin Gill is the Director of the Support Services group.  We would be glad to answer any questions about our services.

This article was:  
Article ID: 191
Last updated: 01 Oct, 2019
Revision: 5
Views: 791