Putting someone on hold is useful in various situations, such as:
- Needing to consult with a colleague or supervisor before providing an answer.
- Gathering additional information or documentation to assist the caller.
- Handling multiple calls at once and needing to temporarily pause one conversation.
To put a caller on hold:
-
Inform the caller that you are putting them on hold (they will hear hold music), and then click Hold.
- When you are ready to resume the call, click Resume.
