Eastern Connecticut State University Knowledgebase

Forwarding University Calls from Desk Phones and

Article ID: 527
Last updated: 23 Mar, 2020

NOTE: Method 1 must be setup physically from your desk phone before you leave campus. Method 2 can be done from outside the university via Internet Access.

Method 1: Physical Access to Desk Phone

On your desk phone you will see a Forward All button. Press this button and enter in the numbers 91 followed by the area code, then the rest of the number that you want your calls to forward to.  As an example, the full number should look like this:  918604242424
 

Method 2: Remote Access to Desk Phone

Instructions for accessing the phone remotely differ depending on whether you are on campus using a computer or off campus. Bear in mind on campus does not include University Wifi. If you are on University Wifi, use the off campus instructions.

On Campus on an Eastern Wired Computer

  1. Open a web browser and go to https://phone.easternct.edu/ucmuser/
  2. Skip down to Logging into the Self Care Portal

Outside Access (includes University Wifi)

  1. Open a web browser and go to https://ecsu-vpn.easternct.edu
  2. Log into the VPN using your username (not the full email address) and your password.
  3. Click Phone Self Care Portal within the Web Bookmarks area and follow the Logging into the Self Care Portal below.

Logging into the Self Care Portal

  1. Log into the Self Care Portal using your username (not the full email address) and your password.

  2. Click Phones from the top menu if not already selected and then click Call Forwarding from the left menu.

  3. Check the box next to Forward all calls to: and in the dropdown menu select Add a new number

  4. Enter the phone number you want to forward all the calls to. The format for the number being forwarded to should be 91(area code)(rest of phone #) so it looks like the example below.
  5. Click save.

NOTE! - If the above two methods aren’t successful, please send an email from your Eastern email account to telephonehelp@easternct.edu

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Article ID: 527
Last updated: 23 Mar, 2020
Revision: 6
Views: 388
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