Zoom at ECSU – Consolidating Existing Accounts

Article ID: 725

Last updated: 29 Aug, 2025

Eastern Connecticut State University will now offer Zoom licenses for faculty and staff who wish to use the platform. If you previously signed up for Zoom using your Eastern email address, you will be prompted to either merge it into the Eastern institutional Zoom account or update your personal account with a different email address.

This guide outlines the consolidation process.

Key Benefits of the ECSU Zoom Account

Personal Free Zoom Account	Eastern Zoom Account
40-minute maximum group meetings	Up to 30 hours per group meeting
Separate login credentials required	Single Sign-On with ECSU username and password
Covered only by Zoom’s consumer terms	Protected under ECSU’s enterprise license and terms

What Transfers?

Migrates automatically:

Scheduled meetings and links
Personal Meeting ID
Most personal Zoom settings
Cloud recordings
Meeting templates

Does not migrate:

Polling data and reports
Meeting registration reports
Note: Export any data you need before your account is consolidated.

Login:

Access ECSU Zoom at https://easternct-edu.zoom.us/
Sign in using Single Sign-On with your ECSU username and password
Devices logged in with your old account will be signed out automatically

Consolidating Your Account

Sign in with your ECSU email.
You will be prompted to join ECSU’s managed account or update your email.
Accept the prompt to complete consolidation at https://easternct-edu.zoom.us/.

Tips:

If you get an error, first log in at https://zoom.us to authorize the account migration.
Zoom desktop users may need to log out of the old account and log back in via ECSU SSO.

Refund Process for Existing Licenses

If you have a paid Zoom license associated with your Eastern email, you will be prompted to request a refund during the consolidation process. Once the refund request is submitted, a confirmation page will appear, and you will receive an email when the refund process is complete. (Zoom Support)