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Deleting contact
You may want to delete a contact to keep your contact list organized and up-to-date, especially if the person is no longer relevant to your work or communication needs. To delete a contact, hover over the person, click the ellipses (•••), and select Delete.
12 Jun, 2025
Managing your out-of-office voicemail
This feature allows you to create a specific voicemail greeting for when you’re out of the office and schedule its activation. This setting syncs with your Outlook settings, activating based on your out-of-office auto-reply and if you mark your meetings or events as out-of-office. Click...
12 Jun, 2025
Voicemail
Managing your voicemail
Allows you to set up and customize your standard voicemail settings, including recording a personal greeting, setting text-to-speech greetings, and configuring call answering rules. Note: If you manage multiple phone lines, ensure you are setting up the correct voicemail account. To set your...
12 Jun, 2025
Adding contact to your Favorites
Adding a contact to your Favorites allows quick and easy access to frequently contacted individuals, ensuring you can reach them faster without searching your entire contact list. You can add a contact to your Favorites in two ways: Hover over the person, click the ellipses (•••), and select...
12 Jun, 2025
Adding and editing contact
Add contacts Adding contacts in Microsoft Teams Phones is essential for efficiently managing your communication. By adding frequently contacted individuals or teams to your contact list, you streamline the process of making calls, sending messages, and organizing meetings, enhancing your overall...
12 Jun, 2025
Contacts
Pinning the People app to your menu bar
Pinning the People app to your menu bar in Microsoft Teams Phones provides quick and easy access to your contacts, enabling you to manage and communicate with your network more efficiently. With the People app readily accessible, you can effortlessly search for, call, and message your contacts...
12 Jun, 2025
MS Teams Phone - Making calls
This article is designed to help you navigate and utilize the various features of Microsoft Teams Phone, ensuring you can make the most of this powerful communication tool. Whether making calls, joining meetings, or managing contacts, our step-by-step instructions will guide you through each...
10 Jun, 2025
MS Teams Phone - What you see as a delegate
What you see as a delegate in Teams Phone When you are assigned as a delegate for a coworker, their ID will appear on the top bar when you access the Calls menu. To view their information, simply click on their ID. Actions you can perform as a delegate Handle calls – Answer and make calls...
10 Jun, 2025
MS Teams Phone - Adding a delegate
Assign colleagues as delegates to manage your incoming calls. Delegates can answer, make, and redirect calls on your behalf, ensuring that important communications are handled even when you are unavailable. Adding a delegate To delegate phone calls: Click the ellipses (•••) next to your...
10 Jun, 2025
MS Teams Phone - Conferencing calls
Microsoft Teams Phone allows you to bring multiple people into the same call easily, whether you’re already on an active call or starting a conference call from the beginning. Start a conference call from the beginning Click the Calls icon on the left side of the application. In the dial pad,...
10 Jun, 2025
MS Teams Phone - Transferring calls
Transferring a call on Microsoft Teams Phone ensures the caller reaches the most appropriate person for their needs, enhancing efficiency and customer service. When you answer a call and determine that someone else can better assist the caller, you can transfer the call in two ways. You can...
10 Jun, 2025
MS Teams Phone - Putting a caller on hold
Putting someone on hold is useful in various situations, such as: Needing to consult with a colleague or supervisor before providing an answer. Gathering additional information or documentation to assist the caller. Handling multiple calls at once and needing to temporarily pause one...
10 Jun, 2025
MS Teams Phone - Setting up call forwarding and choosing a ringtone
Call Forwarding in Microsoft Teams Phone is a useful feature that ensures you never miss an important call, even when you’re away from your primary device or unable to answer. It allows you to redirect incoming calls to another number, such as your mobile phone or a colleague’s line. This...
10 Jun, 2025
Adding Printers on Campus to Windows devices
IMPORTANT: These instructions are intended for use only on Windows devices. **If using a laptop, you must be plugged into the wired network** 1. Open File Explorer 2. In File Explorer, enter the following and hit ENTER: \\ecsu-canon OR \\ecsu-others (For Enclave users, the path is...
9 Jun, 2025
Course Evaluations
This article covers the following two options: Instructions for students to evaluate a course Instructions for faculty to access a course evaluation Note: The course evaluation link is only activated for students 21 days prior to the last day of their course section and will remain open...
7 May, 2025
General Banner Information
General Banner Information Banner is an administrative Enterprise Resource Planning (ERP) software system developed specifically for higher education institutions hosted by our cloud provider Ellucian. Banner maintains student, alumni, financial and personnel data. Banner also integrates with...
17 Mar, 2025
Impero Education Pro - Computer Lab Monitoring Software
This article is a features the Impero Education Pro online library of video tutorials that can be accessed here: Teacher Training Topics include but are not limited to: Impero Education Pro - Send Message Impero Education Pro - Send File Impero Education Pro - Collect File Impero Education...
24 Feb, 2025
Eastern Alert (Emergency Notification)
The Connecticut State Colleges and Universities Board of Regents has purchased an emergency notification system which utilizes an off-site service called Everbridge to provide quick distribution of time-sensitive emergency messages to multiple devices selected by the subscriber (i.e. text...
13 Feb, 2025
MS Office 365
Office 365 is the standard office applications suite in use at Eastern. The package includes desktop office software (Word, Excel, PowerPoint, etc.), online access to web versions and other online tools, email, and home use software. The desktop application are installed by ITS on Eastern owned...
12 Feb, 2025
Forwarding University Calls from Desk Phones
NOTE: Method 1 must be setup physically from your desk phone before you leave campus. Method 2 can be done from outside the university via Internet Access. Method 1: Physical Access to Desk Phone On your desk phone you will see a Forward All button. Press this button and enter in the numbers 91...
10 Feb, 2025
Password Management
Password Management: A. When a notification states your password is expired or will expire soon B. To change a password that has not yet expired NOTE: If you've forgotten your password, you will need to contact the ITS Help Desk at (860)-465-4346 and select Option 1. A. When a notification...
28 Jan, 2025
Blackboard Basic Essentials Template
The purpose of this template is to: Provide a structure that will make it easier for students to navigate the course content. Provide consistency to reduce questions with accessing readings, files, lectures, etc. Avoid excessive scrolling as well as excessive clicking. This template is...
16 Jan, 2025
Pulse Connect Secure VPN Client Upgrade
Windows users: The uninstall and install instructions below apply to those using Terminal Sessions to connect from one Windows computer to another. MacOS users and others using the HTML5 Access Sessions can jump to those instructions. These instructions are valid on or after January 10, 2025. ...
15 Jan, 2025
How to Locate Your Computer Name on a Windows Computer
This article provides instructions on locating your computer name on a Windows computer. Locating your computer name can be useful for various purposes, including network identification and troubleshooting. Here are several methods to find your computer name on a Windows computer. Here are three...
15 Jan, 2025
VPN Login and File Access for Faculty and Staff
The ECSU VPN server is a device that creates a Virtual Private Network between your home computer and the Eastern campus. With a VPN connection, you may access files on your Z-drive via the Internet or remote control your office computer from home. For instructions to Remote Control your office...
15 Jan, 2025
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