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If your password suddenly stopped working in Blackboard and you are positive that you are typing the username and password correctly, the problem is most likely caused by an expired password. Please remember that your username MUST be typed completely in lowercase letters and your password must be typed in whatever case is appropriate.
Blackboard will not prompt the user when the password has expired; it will only deny access and refresh the login screen. Blackboard usernames and passwords are the same as their Eastern email and Eastern computer accounts. The password for all of these services expires every 90 days.
When you log onto your Eastern email account or onto a University-owned computer you are notified during each login for the fourteen days prior to expiration that your password will expire. On the fourteenth day, you would have been required to change the password before the logon would complete. However, if you are not in the habit of logging into your Eastern email, you will not be notified that your password is about to expire or has expired.
To fix an expired password:
Once the password is valid again, return to the Blackboard login page and use the newly created password.
Article ID: 31
Last updated: 21 Aug, 2019
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