Eastern Connecticut State University Knowledgebase
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Logging into SelfService (eWeb)
Access Self Service (eWeb) by first logging into Office 365. Accessing from the O365 portal page: Access SelfService (eWeb) through the Office 365 portal at: https://www.office.com/?auth=2&home=1 If you are prompted to sign in, use your Eastern email address as the username and your...
rating 01 Mar, 2021
Password Management
Password Management: A. When a notification states your password is expired or will expire soon B. To change a password that has not yet expired NOTE: If you've forgotten your password, you will need to contact the ITS Help Desk at (860)-465-4346 and select Option 1. A. When a notification...
rating 01 Oct, 2019
Connecting to Wi-Fi at Eastern and Finding Your Mac Address
The instructions below relate to using ECSU BYOD5. If you are using eduroam, please see Article 180: Wireless Services. When you see a list of signals, you will see three (BYOD, BYOD5, and Eduroam), we recommend BYOD5. The recommendation is based on the signal that has the best speed. Any...
rating 27 Jan, 2021
View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error
After installing Office 365 apps on a personally owned Mac some users get an error that says: View Only. Your account doesn't allow editing on a Mac. To learn more, contact your admin about your Office plan This article lists possible solutions to the issue. First verify that you are using...
rating 03 Jun, 2020
Course Evaluations
This article covers the following two options: Instructions for students to evaluate a course Instructions for faculty to access a course evaluation Note: The course evaluation link is only activated for students 21 days prior to the last day of their section and will remain open for 4...
rating 02 Jun, 2021
VPN Login and Remote Access for Students
For general information and to request access to remote control labs see Article 625 VPN and Citrix Access To connect to the ECSU VPN server: Use your browser to connect to https://ecsu-vpn.easternct.edu/ Alternately, from the ECSU home page, select the Faculty and Staff Menu Item, and...
rating 25 Aug, 2020
Password Rules
Your password must contain the ffollowing 3 elements: UPPERCASE LETTER(S) lowercase letter(s) Number symbols such as 1 2 3 ...etc. Your password must not contain any part of your username Your password must be between 8 and 14 characters in length The system remembers your last 8...
rating 22 Sep, 2020
How to Start a New Club or Organization
Forming a Student Organization is not as complicated as you may have heard it to be. There are several steps that you have to complete before you can be recognized as an established organization. The steps can be easily followed because they are all connected and flow together making the process...
rating 03 Jul, 2018
Student Technology Accounts (Email, Computer Lab, Blackboard)
IMPORTANT NOTE: Computer accounts are not to be shared with other users; when evidence of account sharing is found, all parties involved will be considered to be in violation of this policy. Please review Article 223: ECSU Policy on Computer Use All Eastern students have a Technology account...
rating 30 Sep, 2019
Purchasing Hardware and Software (Home Use and On Campus)
Purchasing Hardware and Software Faculty requests for new hardware and software should be directed to the department chair. Requests are prioritized by the department chair and forwarded to the Dean's office. CIT offers consultation on technical issues related to potential purchases. Please note...
rating 23 Dec, 2020
Policy on Academic Misconduct
Policy on Academic Misconduct At Eastern Connecticut State University, we value personal integrity as fundamental to our interactions with each other. We place special weight on academic honesty in all of our intellectual pursuits because it is a value fundamental to academic life and...
rating 03 Jun, 2021
MS Office 365
Office 365 is the standard office applications suite in use at Eastern. The package includes desktop office software (Word, Excel, PowerPoint, etc.), online access to web versions and other online tools, email, and home use software. The desktop application are installed by ITS on Eastern owned...
rating 03 Feb, 2021
Add Users to a Blackboard Course
This article covers instructions for single user enrollment and bulk enrollments for courses and organizations in Blackboard. Single User Enrollment Blackboard allows an instructor to add other users to their course who are not automatically added by registration. Log into Blackboard and...
rating 27 Jan, 2021
Faculty/Staff Technology Accounts (Email, Computers, Blackboard)
Faculty and Staff must first fill out and submit the ITS Computer Account Application Form. Your account will be created and you will be notified with a username and password to access it. IMPORTANT NOTE: Computer accounts are not to be shared with other users; when evidence of account sharing...
rating 07 Oct, 2019
Eastern Alert (Emergency Notification)
The Connecticut State Colleges and Universities Board of Regents has purchased an emergency notification system which utilizes an off-site service to provide quick distribution of time-sensitive emergency messages to multiple devices selected by the subscriber (i.e. text messages, email, phone...
rating 26 Jan, 2021
Blackboard Incorrect Username and Password (Expired Password)
If your password suddenly stopped working in Blackboard and you are positive that you are typing the username and password correctly, the problem is most likely caused by an expired password. Please remember that your username MUST be typed completely in lowercase letters and your password must be...
rating 21 Aug, 2019
VPN Access to General Purpose Labs
ITS has a dashboard for displaying device availability for students to remotely access general-purpose computers in labs including Webb 410 and the Library 1st & 2nd floors. Clicking on the link below will allow students to identify an available device for use with the VPN. On the resulting...
rating 19 Jan, 2021
Installing Adobe Acrobat DC and Creative Cloud Applications
All university-owned Windows computers have the main Adobe Creative Cloud application installed, which manages the individual Adobe applications. However, due to the size, the standard Eastern package only includes some of the individual applications. If the application you need is not on your...
rating 10 May, 2021
Work at Home and Online Instruction Toolbox for Faculty and Staff
The following links and documentation are for IT tools and services that enable a variety of remote capabilities. Additionally, CIT offers training and support sessions. Instructions on how to book a session are in Article 543: Book Training with CIT. For faculty who have no previous experience...
rating 03 Feb, 2021
Wireless Services
Note: Apple and Android devices require you to disable private MAC addresses to connect to ECSU Wifi, follow the steps in Article 638: On-Campus Wifi for Mobile Devices and then return here for other instructions. Eastern offers the following wireless signals: ECSU-BYOD and ECSU-BYOD5: These...
rating 27 Jan, 2021
How Do I Change My Password?
Members of the ECSU community have a variety of accounts and passwords depending on their individual role. These accounts and the procedures realated to them differ according to whether you are a student or faculty/staff member. Please refer to the following information to answer your question: ...
rating 07 Oct, 2019
Work at Home Toolbox
Please select your Role: Student Faculty and Staff
rating 03 Feb, 2021
Configuring or Editing MFA settings
Configuring Alternative Options or Editing Your MFA profile If this is your first-time setup for Multi-Factor Authentication (MFA) please follow the instructions found in Article 514: First-Time MFA Setup process. There are a variety of permutations possible for different situations and...
rating 06 Jun, 2019
Academic Standards and Procedures
It is the University’s official policy that the responsibility for fulfilling graduation requirements and complying with Eastern’s academic policies rests with the student. Students must know what the graduation requirements are and complete them in a timely fashion. A student’s degree...
rating 08 Jun, 2021
Using Citrix Workspace for Remote Lab Access
For general information and to request access to remote control labs see Article 625 VPN and Citrix Access Downloading and Installing Citrix Workspace Choose the link below corresponding to your operating system to download the Citrix Workspace application. Windows ...
rating 09 Feb, 2021