Article ID: 647
Last updated: 18 Nov, 2020
VPN Login and Remote Access Options/Processes
VPN & Citrix Course Access Request for Faculty:ITS is now taking remote lab access requests for site-licensed software. If your students require remote access to site-licensed software during your scheduled course times, please fill out the form at the link below for each of your required course sections. Remote access to general-purpose labs for homework-use can be requested by filling out the form below, selecting “General Purpose Labs” from the location dropdown menu, and providing your student roster. Fully-online coursesInstructors and students in fully-online courses will leverage the VPN to access their assigned lab computer for the duration of the requested time. Remote access will be granted at the beginning of the scheduled course time and removed at the end, after which all users will then be logged out of their remote sessions. Student and instructor device assignments will be delivered by email after the request form is processed. Additional instructions are available at the link below.
Hybrid-online coursesThe disabled, social-distancing computers in each lab have been organized into remote device pools available using Citrix Workspace. As with fully-online courses, these device pools are only available during the requested timeframe, and students will be logged out at the specified end time. Remote students in hybrid courses will access the social-distancing computers by following the instructions at the link below.
General-purpose labs (Webb 410, Library 1st & 2nd Floor)Access to general-purpose labs via the VPN and Citrix Workspace is automatically granted for all students presented in the request form roster. Students can identify an available general-purpose lab device for use with the VPN from the availability dashboard link below. Clicking the “Connect” button will expose instructions for accessing the devices using the VPN.
VPN Login and Remote Access for Students:For general information and to request access to remote control labs refer to the VPN & Citrix Course Access Request for Faculty guide. How to Connect to the ECSU VPN Server
VPN Access to General Purpose Labs for Students:ITS has a dashboard for displaying device availability for students to remotely access general-purpose computers in labs including Webb 410 and the Library 1st & 2nd floors. Clicking on the link below will allow students to identify an available device for use with the VPN. On the resulting page, clicking the Connect button beside an available device will display instructions, including a link to our knowledge-base article, for student VPN access.
The list below provides an overview of the software installed in these areas:Library 1st Floor
Library 2nd Floor
Webb 410
Downloading and Using Citrix Workspace for Remote Lab Access:For general information and to request access to remote control labs refer to the VPN & Citrix Course Access Request for Faculty guide. To download the Citrix Workspace application, choose the link below corresponding to your operating system. Windows Android/Chrome OS iPhone/iPad macOS All other platforms Using Citrix Workspace
Troubleshooting Citrix Workspace:My lab pool icon is not showing up in the Citrix Workspace application.Your lab pools are only available during specific times designated by your instructor. If the icon is still not visible during your designated lab access time, follow the steps below:
. I am receiving an error when clicking on my lab icon.If you are receiving any of the errors shown below, then there are no more available computers in the designated lab pool. Currently, each lab pool consists of only the remote-only, social-distancing computers (no keyboard/mouse) for a given room.
I am receiving an error stating "The connection failed unknown client 0" when clicking on my lab icon.Follow the instructions in the article linked below to reset your Citrix Workspace client. For all other issues, please contact the Help Desk by email at helpdesk@easternct.edu.
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Article ID: 647
Last updated: 18 Nov, 2020
Revision: 16
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